Information & Shipping
PLEASE READ!
For custom sizes or colors, please allow up to 30 days for completion. All other products are available for shipping from our online store.
The best ways to request custom sizes or colors are through email, Instagram, or TikTok.
Shipping
Shipping within the USA typically takes 1-7 business days once tracking information is provided.
If you're located within the Missouri area, feel free to reach out to arrange free same-day delivery.
Tracking
The tracking details will be provided via email.
Frequently asked questions
Frequently asked question
Do I need to purchase the UGG boots separately?
No, every order comes with the UGG boots and includes the box.
Frequently asked question example
Do the boots fit true to size?
Yes, pick your usual UGG size.
Business Hours
Open Friday to Monday, 10 a.m. to 4 p.m.
Shipping days are on Wednesdays.
Return Policy
Due to personal hygiene reasons, we do not offer refunds. All sales are final, so please double-check your order to make sure everything is correct before placing it. If you have any issues or concerns, feel free to reach out to us at thecoughcoughshop@gmail.com, and we’ll do our best to help.
Cancellation
If you need to cancel a customized order after making a payment, you will only be refunded 50% of the amount due to restocking fees.